Shipping Policy of The Rookh

Last Updated: [01-06-2024]

Welcome to The Rookh. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website. By making a purchase on our website, you agree to comply with the terms outlined in this policy.

1. Order Processing:

• Once an order is placed, please allow 48 Hours for our team to prepare and pack your items for shipment.
• Orders are processed and shipped on business days (Monday through Friday), excluding holidays.

2. Shipping Methods:

• We offer various shipping methods, including standard and expedited options, based on your location and preferences.
• Shipping costs and delivery times may vary depending on the selected shipping method and your destination.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of the items, shipping method, and destination.
• Shipping costs will be displayed during the checkout process before you finalize your order.

4. Shipping Confirmation:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
• You can use the provided tracking number to monitor the status and estimated delivery date of your shipment.

5. Estimated Delivery Times:

• Estimated delivery times are provided during the checkout process and it takes 3-10 business days according to location.
• Please note that delivery times are approximate and may be subject to delays beyond our control, such as customs clearance and unforeseen circumstances.

6. International Shipping:

• We offer international shipping to select countries. Please refer to the list of eligible countries during the checkout process.
• International orders may be subject to customs duties, taxes, and fees imposed by the destination country. The recipient is responsible for these charges.

7. Shipping Address:

• Please ensure that your shipping address is accurate and complete to prevent delivery issues. We are not responsible for items shipped to incorrect or incomplete addresses.

8. Undeliverable Packages:

• In cases where a package is returned to us as undeliverable due to incorrect address or failure to claim, the customer will be responsible for additional shipping costs or may request a refund minus the original shipping charges.

9. Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and assist you in receiving a replacement or refund.

10. Contact Us:

• If you have any questions, concerns, or inquiries about our Shipping Policy, please contact our customer service team at info@therookh.com.

Thank you for choosing The Rookh. Your understanding of our Shipping Policy ensures a smooth and reliable shopping experience.